How long will my order take to arrive?
Orders are processed within [1–3] business days. Delivery times vary based on your location and the item ordered, but most orders arrive within approximately [7–20] business days after processing. You will receive tracking information by email once your order has shipped.
Will I receive tracking information?
Yes! Once your order has shipped, we’ll send a confirmation email with tracking details when available.
Where do you ship from?
Our products are fulfilled and shipped through our trusted fulfillment partners. Because of this, items may ship from different locations depending on availability.
How do I know what size hair clip to choose?
Please check the product description for the clip’s measurements. Hair hold can vary depending on hair thickness, texture, and the style you choose. Larger clips are generally best for fuller hair or updos, while smaller clips are lovely for half-up styles and finer hair.
Can I return my order?
At this time, we are unable to accept returns or exchanges. Please carefully review product details, measurements, and colors before placing your order.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or different from what you ordered, please contact us at [your email address]within [7] days of delivery. Include your order number and clear photos of the item so we can help resolve the issue.
Why does the color look slightly different than the photos?
Colors may appear slightly different depending on your screen settings. Slight variations in color or finish may occur, making every clip uniquely yours.
How can I contact Silurae?
For questions about an order or product, email us at contact@silurae.com. We aim to respond within 1–2 business days.
Thank you for choosing Silurae. Adorn your everyday.